There’s been a deluge of blog posts recently examining how companies such as Southwest, Comcast, and Zappos are now using Twitter to improve customer service. Repeated examples point to instances where disgruntled customers send out a snarl of a tweet and get back near-instant replies offering resolution. To be fair, there are also numerous examples […]
Entries Tagged as 'Technology'
Twitter: it’s not just for fun any more
June 30th, 2008 · 4 Comments
Categories: Technology
LaunchPad Coworking under the hood
May 12th, 2008 · 5 Comments
One of the many, many things we’re excited about is the kick-ass network we’re going to have at LaunchPad Coworking. Apparently some very forward thinking people decided to cover downtown Austin with fiber-optic cable back in the 70s. Since then much of it has been sliced and diced, but a little sleuthing on the part […]
Categories: Technology
Digital Natives
February 6th, 2008 · 1 Comment
Last friday Tina and I drove down to San Antonio for Firecat First Friday coworking session, hosted by Susan Price at the fabulous Firecat Studio. During the lively brown bag lunch discussion about social networking, we were discussing Digital Natives (kids who are growing up with the Net) and Digital Immigrants (adults). Like many of […]
Categories: Coworking · Technology
How we read (or don’t), part 3
January 26th, 2008 · No Comments
I mentioned in an earlier post a study that suggests people are reading less. Personally, I think I’m reading more. Perhaps fewer books but that’s about being busy launching LaunchPad Coworking and not about a waning love of the written word. I read online pretty constantly and get at least as many good ideas from […]
Categories: Technology · books
More better communication
December 13th, 2007 · No Comments
In August, 1981, MTV was unleashed upon the world and the first video ever played was a silly song called Video Killed the Radio Star. The song was allegedly inspired by a J.G. Ballard story. It’s a lamentation that with new technology comes the passing of “the good old days of…” fill in the […]
Categories: Technology
How we read (or don’t) Part II
December 5th, 2007 · No Comments
I’ve been a gadget slut for years. So of course I ordered a Kindle the minute they became available. In case you haven’t visited Amazon in the past couple of weeks, the Kindle is their entry into the pretty long line of ebook readers that so far have been utter failures in the marketplace. The […]
Categories: Technology · books
