There’s been a deluge of blog posts recently examining how companies such as Southwest, Comcast, and Zappos are now using Twitter to improve customer service. Repeated examples point to instances where disgruntled customers send out a snarl of a tweet and get back near-instant replies offering resolution. To be fair, there are also numerous examples [...]
Entries from September 2008
Twitter: it’s not just for fun any more
June 30th, 2008 · 4 Comments
Categories: Technology
A shout out to Em Dash
June 29th, 2008 · No Comments
After interviewing a number of design firms to find just the right team to help us pull together elements to express everything from our logo to our swag to our mission to our excitement at building LaunchPad Coworking, we had the great fortune to connect with Erin Mayes of Em Dash LLC. I caught up [...]
Categories: design
The demolition will not be televised
June 26th, 2008 · 5 Comments
After crossing 713 Ts, dotting 562 Is, and leaving a small tissue sample with the City of Austin, we are finally starting. Yesterday evening, after a frustrating day, I said to Tina “I just want to go to sleep and wake up when the demolition starts.” And damn if Tina didn’t call early this morning, [...]
Categories: Progress
Coworking: more generosity, more ripples
June 24th, 2008 · No Comments
We’ve had another great response to the call for shared stories about good will and getting started. Recently we posted some tales from Alex Hillman about how Indy Hall got a good running start with community help and some toys from Belkin. Now Susan Evans of Office Nomads is here to check in with a [...]
Categories: Coworking · General
LaunchPad Coworking executive summary in Wordle
June 23rd, 2008 · 4 Comments
Wordle is a neat, lightweight web application that lets you make beautiful tag clouds out of any text. I entered the text of LaunchPad Coworking’s Executive Summary directly from the business plan, did a bit of simple tweaking, and got this:
Categories: design
Bravo Beirut!
June 22nd, 2008 · No Comments
Here in the US, we don’t hear much good news coming out of the Middle East. I was thrilled this morning when I saw that the Coworking Wiki had been edited — Coworking Beirut had been changed from “Launching” to “OPEN!”
Rootspace, a community space for innovation and sustainable development, has opened in Beirut, Lebanon. We [...]
Categories: Coworking
An interview with Diana Prechter of TodayInAustin
June 21st, 2008 · No Comments
I first met Diana Prechter seventeen years ago when I was a waiter and manager at the Magnolia Café south, which she and her husband Kent Cole own (along with the other Magnolia Café on Lake Austin Boulevard). Diana and Kent know more than a few things about creating interesting spaces that are very Austin-centric. [...]
Categories: Food & Drink · General
No glass ceiling here
June 18th, 2008 · 4 Comments
Murray calls it the louver. Tina calls it the sombrero. I call it the vault. What is it? It’s the ceiling in the LaunchPad cafe — the beautiful brainchild of Murray Legge, inspired by Shigeru Ban — built to shield our view of the drab cubicles upstairs, but let in the natural light from the [...]
Categories: design
An interview with Drew Jones
June 12th, 2008 · 5 Comments
Drew Jones (right) is, along with Todd Sunsted (left), cofounder of Aquifer Design LLC. He and Todd also publish NotAnMBA. Among other projects, Drew is working on a book about coworking, and he and Julie have been working together to make InnovationCamp and Innovation Labs a reality in Austin. I caught up with Drew recently [...]
Categories: Coworking
Hey, do you have a permit for that?
June 4th, 2008 · 2 Comments
Yes. Yes we do.
The City of Austin has generously decided to let us build LaunchPad Coworking. There’s an official permit that our general contractor has to pick up to post onsite, but some of the info is online. Here’s the meaty bits of our shiny new building permit.
Can you say All Systems Go?
Categories: Announcements
